covid19 interior service terms
Thank-you for the feedback regarding our COVID19 response! Over 1000 of our customers have already responded in just a few hours! The overwhelming majority of our customers are willing to work with us to ensure that we protect our staff, and we promise to do everything we can to protect you. We want to thank so many of you that have responded in the survey and to my emails, showing your support. We feel truly fortunate to have such a great staff, and loyal and supportive customers.
Unfortunately, COVID will likely impact us for some time. Even with a vaccine, there will still be risk. We need to develop policies and procedures that help us provide service, as safely as possible. Your feedback was very helpful.
With that being said, as of 06/01/2020, No Streaking is offering Full Cleanings again, with the following amendments to our Terms of Service:
If you are not vaccinated, or have COVID concerns, we still recommend our Zero Contact Exterior Only service. This is the only 99.9% safe way for us to do windows right now. If you are high risk, we definitely recommend Exterior Cleanings only for now. If you are like most of our customers and get service 2x a year, maybe make 1 service a full and 1 service an exterior only, which will minimize overall exposure.
We are here for whatever level of service you are comfortable with! Safety is always our #1 priority!
Social Distance
Please give our staff some space while they work their magic! If you have a question, they can hear you from 6-10ft away. Keeping this distance has been shown to be the most effective preventative measure. This would be a requirement of service.
Some great suggestions to help maximize our Social Distancing Efforts…
Customers can choose one room that they can isolate in while we make their windows sparkle. Average homes take us 60-90 minutes inside (though some, of course, take shorter or longer). We can either start in that room before you move in for a bit, or just skip that room for the day.
OR
If you have some shade on your back lanai, our staff can clean the outside of your back lanai first, and then you can sit back and relax out there while we send someone inside to get the inside done.
Prepare
We are going to ask customers to please open their blinds and curtains prior to us coming. I know some of our customers would struggle with this, so I won’t require it, but this will be one less thing that we need to touch in your home, and is something that many homeowners touch on a regular basis. It also will save us some time so that we are in your home for less time. We will leave the blinds/curtains as we found them.
As always, we would also ask that you remove all knick-knacks from your sills and make sure we have a clear path to the window that would again minimize the surfaces we need to touch in your home. If you could leave room doors open, that would eliminate us needing to touch those too. Ideally, we would walk into each room and directly to the window, only having to touch the window to open it. Everything else is only touched with tools/towels.
Customer Masks
For an extra layer of safety, our staff would love it if non-vaccinated customers would wear a mask, bandana, or some type of face covering to protect them if you are nearby. Sometimes we aren’t quite as careful in our own home as we are when we are out, and sneezes and coughs can’t be avoided. If you sneeze and didn’t cover very well, a little while later we will be exposed in that room. That is what we are trying to avoid. It’s not 100%, but it is much more effective than covering with your hand or into your shoulder. We can’t eliminate the risk, but we do want to minimize it. Though not a requirement, my staff and I would appreciate the gesture to help keep us safe.
Invoicing
Unless you prefer Zero Contact, we will be collecting payment upon completion of service. Cash, Check, Or Credit as always.
If you are a Zero Contact Exterior Only customer, our staff will email you the invoice and you can pay it securely online with a credit or debit card. Payment is due upon completion of service. If you would prefer to still pay by check, please tape it to the front door and let the tech know so they can grab it on their way out. The Techs do text you when they are en route and when they have arrived and started, so you will have a way to contact them to let them know you have left the payment.
Cancellation Due to COVID Illness
Customers will call us to reschedule if anyone in the family has any COVID symptoms. Please don’t put my staff at risk. We love clean windows too, but we love our staff more! We will get you in as soon as everyone is feeling better, and we are waiving last minute cancellation fees until further notice. Please only use this if someone in your house is sick. We lose money and employees lose hours when customers cancel or change type of service with less than 24 hrs of notice. Our usual cancellation fees will be applied to any service cancelled with less than 24hr notice, for reasons other than sickness or emergencies.
The staff of No Streaking has agreed to the following to minimize risk to each other and customers:
Thanks for being amazing No Streaking customers!!!! Due to all of your efforts and ours, we are pleased to report that as of 6/2021, we have had zero work-related instances of COVID within our crew! We thank you for helping us keep our crews safe!
Unfortunately, COVID will likely impact us for some time. Even with a vaccine, there will still be risk. We need to develop policies and procedures that help us provide service, as safely as possible. Your feedback was very helpful.
With that being said, as of 06/01/2020, No Streaking is offering Full Cleanings again, with the following amendments to our Terms of Service:
If you are not vaccinated, or have COVID concerns, we still recommend our Zero Contact Exterior Only service. This is the only 99.9% safe way for us to do windows right now. If you are high risk, we definitely recommend Exterior Cleanings only for now. If you are like most of our customers and get service 2x a year, maybe make 1 service a full and 1 service an exterior only, which will minimize overall exposure.
We are here for whatever level of service you are comfortable with! Safety is always our #1 priority!
Social Distance
Please give our staff some space while they work their magic! If you have a question, they can hear you from 6-10ft away. Keeping this distance has been shown to be the most effective preventative measure. This would be a requirement of service.
Some great suggestions to help maximize our Social Distancing Efforts…
Customers can choose one room that they can isolate in while we make their windows sparkle. Average homes take us 60-90 minutes inside (though some, of course, take shorter or longer). We can either start in that room before you move in for a bit, or just skip that room for the day.
OR
If you have some shade on your back lanai, our staff can clean the outside of your back lanai first, and then you can sit back and relax out there while we send someone inside to get the inside done.
Prepare
We are going to ask customers to please open their blinds and curtains prior to us coming. I know some of our customers would struggle with this, so I won’t require it, but this will be one less thing that we need to touch in your home, and is something that many homeowners touch on a regular basis. It also will save us some time so that we are in your home for less time. We will leave the blinds/curtains as we found them.
As always, we would also ask that you remove all knick-knacks from your sills and make sure we have a clear path to the window that would again minimize the surfaces we need to touch in your home. If you could leave room doors open, that would eliminate us needing to touch those too. Ideally, we would walk into each room and directly to the window, only having to touch the window to open it. Everything else is only touched with tools/towels.
Customer Masks
For an extra layer of safety, our staff would love it if non-vaccinated customers would wear a mask, bandana, or some type of face covering to protect them if you are nearby. Sometimes we aren’t quite as careful in our own home as we are when we are out, and sneezes and coughs can’t be avoided. If you sneeze and didn’t cover very well, a little while later we will be exposed in that room. That is what we are trying to avoid. It’s not 100%, but it is much more effective than covering with your hand or into your shoulder. We can’t eliminate the risk, but we do want to minimize it. Though not a requirement, my staff and I would appreciate the gesture to help keep us safe.
Invoicing
Unless you prefer Zero Contact, we will be collecting payment upon completion of service. Cash, Check, Or Credit as always.
If you are a Zero Contact Exterior Only customer, our staff will email you the invoice and you can pay it securely online with a credit or debit card. Payment is due upon completion of service. If you would prefer to still pay by check, please tape it to the front door and let the tech know so they can grab it on their way out. The Techs do text you when they are en route and when they have arrived and started, so you will have a way to contact them to let them know you have left the payment.
Cancellation Due to COVID Illness
Customers will call us to reschedule if anyone in the family has any COVID symptoms. Please don’t put my staff at risk. We love clean windows too, but we love our staff more! We will get you in as soon as everyone is feeling better, and we are waiving last minute cancellation fees until further notice. Please only use this if someone in your house is sick. We lose money and employees lose hours when customers cancel or change type of service with less than 24 hrs of notice. Our usual cancellation fees will be applied to any service cancelled with less than 24hr notice, for reasons other than sickness or emergencies.
The staff of No Streaking has agreed to the following to minimize risk to each other and customers:
- We will continue to monitor our staff for any COVID symptoms, including temperatures in the morning, which we are currently doing.
- We will continue to regularly and properly sanitize our gear, vans, office, and our hands as needed. Techs carry hand sanitizer and disinfectant spray with them. Sorry, but they are not authorized to spray disinfectant on any personal affects for liability reasons.
- UPDATE 06/2021 - Our non-vaccinated staff will continue to wear a mask the entire time they are in your home. Techs can take breaks outside, as needed, if the mask gets uncomfortable or too hot. Our vaccinated staff is allowed to work inside without a mask, but only with your permission.
- Tech will wear booties when inside your home.
- Tech will attend another COVID19 training to become familiar with this new process for interior service.
- Techs have the right to refuse to complete the interior if at any time they feel that they are being put at risk. If someone is refusing to distance themselves or if someone is showing signs of general illness, or consistent coughing, or sneezing, they may decide not to risk it, without fear of reprimand. Working around dust and pollen, we are aware that coughing and sneezing can also mean allergies, but if it is constant, it still increases their risk. We would expect the same of you if you should become uncomfortable at any time.
Thanks for being amazing No Streaking customers!!!! Due to all of your efforts and ours, we are pleased to report that as of 6/2021, we have had zero work-related instances of COVID within our crew! We thank you for helping us keep our crews safe!
ZERO CONTACT EXTERIOR ONLY CLEANINGS
For those of you trying to minimize your exposure to people, but want your house to be clean:
We are currently ONLY OFFERING OUR "ZERO CONTACT" Exterior Only cleanings! Our staff can text you when they arrive, and you can respond to let them know it's ok to start their cleaning. They will email you an invoice, which you must pay online prior to them leaving. You will receive an emailed receipt. Upon completion of service, the staff will send you another text to let you know that the service has been completed! As much as we love visiting our customers, we respect your desire to limit your risk right now, and we completely understand the need to skip the friendly formalities.
If you DO have screens that come out from inside, you have to remove the screens yourself before we arrive. We do apologize for this inconvenience, but we during this crazy time, we are doing our best to keep everyone we care about healthy, and that includes you, our staff, and your families.
For those of you planning to spend more time at home right now, let us help make your home a bit brighter for you, safely.
Stay well and thank-you for choosing No Streaking!
We are currently ONLY OFFERING OUR "ZERO CONTACT" Exterior Only cleanings! Our staff can text you when they arrive, and you can respond to let them know it's ok to start their cleaning. They will email you an invoice, which you must pay online prior to them leaving. You will receive an emailed receipt. Upon completion of service, the staff will send you another text to let you know that the service has been completed! As much as we love visiting our customers, we respect your desire to limit your risk right now, and we completely understand the need to skip the friendly formalities.
If you DO have screens that come out from inside, you have to remove the screens yourself before we arrive. We do apologize for this inconvenience, but we during this crazy time, we are doing our best to keep everyone we care about healthy, and that includes you, our staff, and your families.
For those of you planning to spend more time at home right now, let us help make your home a bit brighter for you, safely.
Stay well and thank-you for choosing No Streaking!